Please read these booking conditions. They explain the contract between you and Odysseys Travel Limited (ATOL Number 12670). These terms apply to every booking you make with us. By booking, you accept these terms for yourself and everyone named on your booking. You do not need to sign anything. Your contract starts when we take your deposit or full payment and send you a confirmation invoice.

 

Terms & Conditions: Package Holiday Bookings  

 

1 - Your holiday contract  

 

When you make a booking, you confirm that you have the authority to accept these booking conditions on behalf of everyone in your party. A contract will exist once we issue our confirmation invoice. This contract is based on these booking conditions and is governed by English law and the jurisdiction of the English courts.

 

2 - Your holiday price

 

2.1 All prices are subject to availability. We reserve the right to alter the prices of any of the holidays shown on our website and other media channels. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. Any booking request made on our website is subject to availability. A small deposit or the entire balance (depending on the travel date) will be taken when booking online or over the phone. Should the reservation not be confirmed, we will inform you as soon as possible to discuss alternative options. If the alternatives are unacceptable, you can cancel your booking with a refund.

 

2.1a After confirming your booking, you may find that the cost of the same holiday has changed. Due to market forces, there may be an increase or a decrease in the cost, but this would not affect your booking. Our suppliers do not allow us to change a reservation due to price changes, and once a booking has been confirmed, the price of your holiday will stay the same, subject to condition 2.3 in our Terms and Conditions.

 

2.2 When you make your booking, you must pay a deposit of 10% of the total cost of your holiday, or a higher amount, which will be notified at the time of booking and is non-refundable. The balance of the price of your travel arrangements must be paid at least ten weeks before your departure date. You may be asked to pay the balance earlier due to our commitment to suppliers in certain circumstances. Once this early payment has been made, it becomes non-refundable, which overrides our standard cancellation policy.

 

If the deposit and balance are not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit. The price of your travel arrangements was calculated using the foreign currency exchange rates in effect at the time of your booking.

 

2.2a Once you have made a confirmed booking, we will issue a confirmation invoice which will confirm all of the arrangements made, together with your details. The majority of the information stated on the invoice has been provided by the person making the booking. It would be that person’s responsibility to check all the details on the invoice to confirm that they are correct. Odysseys Travel will not be held liable for any errors on the invoice that the lead passenger has not pointed out.

 

2.3 Changes in the price of carriage of passengers resulting from changes to the cost of fuel or other power sources, the levels of taxes or fees chargeable for services applicable to the Package Holiday imposed by third parties not directly involved in the performance of the Package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports, or exchange rates relevant to the Package, may mean that the price of your holiday may change after you have booked. Such variations could include, but are not limited to, airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators, and other transport providers. However, there will be no charge within 20 days of your departure, nor will any refunds for decreases be paid during this period.

 

We will absorb, and you will not be charged for, any increase equivalent to 2 per cent of the price of your travel services, which excludes amendment charges. You will be charged for the amount over and above that, plus an administration charge of GBP 1 per person. Suppose this means you have to pay an increase of more than 8% of the price of your holiday (excluding any amendment charges and/or additional services or travel services). In that case, you will have the option of accepting a change to another package if we can offer one (if this is of equivalent or higher quality you will not have to pay more, but if it is of a lower quality you will be refunded the price difference), or cancelling and receiving a full refund of all monies paid except for any amendment charges.

 

Please note that travel arrangements are not always purchased in local currency, and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. It should also be noted that from time to time, we may advertise special offers for the same holiday as you have booked. The price may be lower or even higher, but this will not change the cost of your particular holiday booking, as the rates would have been set at the time you made the reservation. In other words, if we advertise a holiday with the exact details as your booking at a lower price due to a special promotion with our suppliers, section 3 would not apply.

 

2.4 The PTS Air Travel Trust holds all monies you pay to the travel agent at all times. This is subject to the agent’s obligation to pay those monies to us for as long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by the agent, will continue to be held on behalf of and for the benefit of the PTS Air Travel Trust without any obligation to pay that money to us.

 

3 -  If you  wish to change your booking

 

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way — for example, your chosen departure date, accommodation, or destination — we will do our utmost to make these changes, but it may not always be possible. Any request for changes must be made in writing by the person who made the booking or by calling our customer services team on 0203 3710 6952 or by email at customerservices@odysseystravel.co.uk. You will be asked to pay an administration charge of GBP 75 per person, plus any additional costs incurred for alterations. If changing your booking results in a cost increase, we will request a further 10% deposit on this amount if the change occurs more than 70 days before travel, or the full difference if the change occurs within 70 days of travel.

 

You should be aware that these costs could increase the closer you are to your departure date, so we recommend contacting us as soon as possible.

 

Note: Certain travel arrangements (once airline tickets are issued or hotel stays are booked during peak holiday periods) may not be changeable after a reservation has been made or paid in full. Any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

 

Please note that any changes requested within 42 days of travel will be treated per our cancellation terms, which may mean a 100 per cent loss, unless we confirm that the holiday can be changed and applicable fees are paid. If the change is possible, there will be no reduction in the price you pay if your new arrangements are of lower value than your original booking.

 

If you have amended your booking multiple times, we reserve the right to decline any further amendments and instead revert to our cancellation terms and conditions.

 

4 - If you cancel your booking

 

You, or any member of your party, may cancel your travel arrangements at any time. Since we incur costs in cancelling your travel arrangements, you will be subject to the cancellation charges listed below:

 

Period before start	Cancellation charge
Outside 70 days from travel	Deposit only
69-57 days from travel	50 per cent of the holiday cost
56-43 days from travel	75 per cent of the holiday cost
Inside 42 days of travel	100 per cent of the holiday cost

 

 

Note: In certain circumstances, you may have been asked to pay the balance earlier due to our commitment to suppliers. Once this early payment has been made, it becomes non-refundable, overriding our standard cancellation policy.

 

5 - If we change or cancel your holiday

 

As we plan your holiday arrangements many months in advance, we may occasionally have to make changes or cancel your booking, and we reserve the right to do so at any time.

 

Changes: If we make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible, if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value and will ask you to pay the increase in cost if the arrangements are of a higher standard than booked), or cancelling your holiday and receiving a full refund of all monies paid. In some cases, we will also pay compensation (see below).

 

These options do not apply to minor changes. Examples of minor changes include alterations to your outward/return flights by less than 12 hours, changes to aircraft type, changes of accommodation to another of the same or higher standard, and changes of carriers. Please note that carriers such as airlines on our website may be subject to change.

 

Cancellation: We will not cancel your travel arrangements less than two weeks before your departure date except for reasons of force majeure or failure by you to pay the final balance. We may cancel your holiday before this date if, for example, the minimum number of clients required for a particular travel arrangement is not reached, or there is a significant and obvious error with the costing of your holiday.

 

If your holiday is cancelled, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value and will ask you to pay the increase in cost if the arrangements are of a higher standard than booked). In some cases, we will pay compensation (see below).

 

Pricing Errors: Whilst we make every effort to ensure the accuracy of the pricing information provided, errors may occasionally occur. When we become aware of any such error, we will endeavour to notify you as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or amend to a different holiday. We reserve the right to cancel the booking if you do not wish to accept the price that applies to your holiday or any quoted alternatives.

 

Insurance: If we cancel or make a significant change and you accept a refund, we will consider an appropriate refund of your travel insurance premiums if you can show that you are unable to transfer or reuse your policy.

 

Compensation: If we cancel or make a significant change, we will pay compensation as detailed below, except where the significant change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

 

 

Period before departure	The amount you will get from us per person
Outside of 70 days from travel	Nil
69-57 days from travel	GBP 20
56-43 days from travel	GBP 30
Inside 42 days	GBP 40

 

 

Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, and unavoidable technical problems with transport.

 

6 - If  you have a complaint or need assistance in the resort

 

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier), who will endeavour to put things right. Alternatively, please email customerservices@odysseystravel.co.uk with details of your concerns, and a member of our team will be in touch as soon as possible.

 

If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department, giving your booking reference and all other relevant information. Please keep your letter concise and to the point.

 

It is strongly recommended that you communicate any complaint to our team without delay and complete a report form whilst in resort. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort, and this may affect your rights under this contract.

 

Should you become ill whilst on holiday, you must report this to the relevant supplier (e.g. your hotelier) or by calling our Customer Services Department on 020 3710 6952. You must also consult a local doctor and make arrangements to visit your GP when you return to the UK. Should you then wish to claim us as a result of that illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors.

 

You must not act fraudulently regarding any reported illnesses. You, any member of your party, or any person acting for you, must not make false or exaggerated claims. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities, and we shall seek to recover any payments made to you in connection with the associated claim.

 

7 - Force Majeure

 

We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, and unavoidable technical problems with transport. No compensation, costs, expenses, or any other sums, including the cost of securing alternative accommodation, will be paid by us.

 

8 - Curtailment

 

If you abandon or cut short any element of your holiday and/or return home early in circumstances where:
i) You have no reasonable cause for complaint about the standard of accommodation and/or the holiday services provided, or
ii) Any lack of conformity could reasonably have been remedied via the provision of alternative arrangements by Odysseys Travel.

 

Your decision to curtail will be deemed elective. No refunds will be payable for any unused elements of your holiday, and we will not be in a position to assist with any associated costs that you incur while making onward arrangements and/or returning home. We will, however, be happy to provide you with general assistance upon request. Depending on the circumstances, your travel insurance may offer cover for curtailment, and we suggest that any claim is made directly with them.

 

9 - Our liability to you

 

a) If the contract we have with you is not performed or is improperly performed by us or our suppliers, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However, we will not be liable where any failure in the performance of the contract is due to you or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable, or unusual and unforeseen circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

 

Our liability, except in cases involving death, injury, or illness, shall be limited to a maximum of the total cost of your travel arrangements. Our liability will also be limited/or in a manner identical to, or per, the contractual terms of the companies that provide transportation for your travel arrangements. These terms are incorporated into this contract.

 

b) Any relevant international convention, for example:

 

• The Montreal Convention in respect of travel by air

• The Athens Convention in respect of travel by sea

• The Berne Convention in respect of travel by rail

• The Paris Convention in respect of the provision of accommodation

 

These conventions limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage, and delay to luggage. We are to be regarded as having all the benefit of any limitation of compensation contained in these or any conventions.

 

You can ask for copies of the transport contractual terms or the international conventions from Odysseys Travel. Under EU law (Regulation 261/2004), you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation, or delay to flights. Full details will be publicised at EU airports and available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 17. If any payments to you are due from us, any payment made to you by the airline will be deducted.

 

NB: This clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.

 

10 - Prompt assistance in the resort

 

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

 

11 - Passport, Visa and Immigration Requirements

 

Your specific passport and visa requirements, and other immigration requirements, are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, or immigration requirements. We would advise that you have at least six months’ validity on your passport from the return date of travel.

 

12 - Excursions

 

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during its provision by the operator.

 

13 - Flight

 

Out-of-date range bookings (i.e. flights, accommodation) that can be made through us before such details are released by the supplier/provider — for example, scheduled airlines will generally not have their seats for sale until approximately 10 months before departure. If this applies to you, we may not be able to confirm your exact airline, flight routing, or flight times at the time of booking. We will inform you of this at the time of booking. We undertake not to increase the price if fares are higher than anticipated, but in some circumstances, we will contact you if we need to inform you of a difference in cost.

 

If the flight seats do not become available or the cost increase is one we are unable to absorb, you will receive a refund of your deposit, and that will be the limit of our liability.

 

Any amendments that we may make to the flight details, such as a change in carrier, departure time, and airport of departure, would be considered a minor change and would not be subject to any compensation or allow you to cancel reservations. The exception to this would be if the timings changed by more than 12 hours.

 

14 - Special requests

 

Any special requests must be advised to us at the time of booking. If you have requests after your booking is made, please email customerservices@odysseystravel.co.uk.

 

Whilst every effort will be made by us (or the Supplier/Principal, where we are acting as an agent) to try and arrange your special requests, we cannot guarantee that they will be fulfilled. Failure to meet any special request will not be a breach of contract on our part unless we have specifically confirmed the request.

 

Unless otherwise advised of complimentary transfers as part of your package, our holidays do not include transfers from airports, hotels, cruise ports, and vice versa. Transfers can be arranged at the time of booking, or if you wish to add these on after your booking has been made, please get in touch with our team on 020 3710 6952 or email customerservices@odysseystravel.co.uk.

 

15 - Credit card charges

 

We do not charge for payments made by credit or debit card, unless you choose to use a corporate card, in which case you should consult with your consultant.

 

16 - Connecting flights

 

Where domestic or international internal flights are booked, either by Odysseys Travel or by the client directly with the airline, we are unable to accept liability for any change in flight time by the carrier that would affect your onward or return travel arrangements.

 

Where we have made reservations for domestic or internal scheduled flights, payment must be made at the time of booking and is non-refundable. This would be in addition to our standard deposit.

 

Our website is our responsibility as your tour operator. It is not run on behalf of, and does not commit, the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

 

Please note that per Air Navigation Orders, to qualify for infant status, a child must be less than two years of age on the date of their return flight.

 

17 - Website content

 

At Odysseys Travel, we make every effort to ensure the accuracy of our website and that the pricing is correct.

 

The ratings featured on our website are offered as a general guide and do not necessarily represent any official grading system. Actual standards may vary between hotels of the same grade in different countries and even in the same region. Other countries have different standards; a 5-star* hotel in one country is not necessarily equivalent to a 5-star* hotel in another country. We endeavour to provide photographs and illustrations that give the customer a depiction of the services offered. The purpose of these photographs and illustrations is to show you the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.

 

Odysseys Travel is not responsible for any limitations in facilities due to other hotel or ship guests or their activities. Hotels and ships may change facilities and property features without prior notification to Odysseys Travel. Images of room or cabin types do not necessarily represent the bed configuration of the room being purchased. Any pictures of rooms, transfers, car hire, attractions, or things to do are for illustrative purposes only and may not reflect the actual service, vehicle, or experience provided. Also, there may be an additional charge for extra beds or cots. Therefore, if you have a special requirement, please inform us at the time of booking, and any special request will be forwarded to the supplier for consideration, but it is not guaranteed by us and does not form any part of our contract with you.

 

18 - Eligibility to travel

 

As a UK tour operator, some of our hotel and flight rates may not be available to non-UK citizens or expatriates living abroad. Therefore, when making a booking, you must advise us immediately if you hold a non-British passport, are a citizen of the country you are visiting, or are domiciled in another country. Failure to advise Odysseys Travel of your status may result in additional costs or cancellation charges, for which you would be liable.

 

Terms & Conditions: Single Service Bookings

 

This section applies to all single service bookings that you make with us (e.g. accommodation only) when we are acting in a Principal capacity.

 

1 - Contract

 

Please read these booking conditions carefully as they, together with the specific information about your confirmed accommodation, form the basis of your contract with Odysseys Travel Limited.

 

2 -  Prices

 

We reserve the right to alter any of our advertised accommodation prices. You will be advised of the current price of the accommodation that you wish to book before your contract is confirmed.

 

3 - Making a booking and payment

 

When you make your booking, you must pay a deposit of 10 per cent of the total cost of your accommodation or GBP 100 per person, whichever is higher. Due to high season requirements, you may be asked to pay a higher amount, which will be notified at the time of booking. All deposit payments are non-refundable. The balance of the price of your accommodation must be paid at least ten weeks before your departure date. In certain circumstances, you may be asked to pay the balance earlier, due to our commitment to suppliers. Once this early payment has been made, it becomes non-refundable, overriding our standard cancellation policy. If the deposit and/or balance are not paid in time, we shall cancel your accommodation arrangements. If the balance is not paid in time, we shall retain your deposit.

 

The price of your accommodation was calculated using the foreign currency exchange rates in effect at the time of your booking. The cost of your accommodation does not include any extra chargeable services that you may use whilst at the accommodation, which must be paid directly to the hotel.

 

4 - Your responsibility for your booking

 

When you make a booking, you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required, and for receiving the confirmation and keeping your party informed.

 

5 - Insurance

 

It is your responsibility to ensure that you are adequately insured. We strongly recommend taking out suitable travel insurance, which includes cover against changes or cancellation charges, as well as the cost of assistance in the event of accident, illness, or death.

 

6. - If  you'd like to change your booking

 

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date, accommodation or destination, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or by calling through to our after-sales team on 020 3710 6952. You will be asked to pay an administration charge of GBP 50 per person, plus any additional costs incurred by us in making this alteration.

 

If changing your booking results in a cost increase, we will request a further 10% deposit on this amount if the change occurs more than 70 days before travel, or the full amount of the difference if the change occurs within 70 days of travel. Please note that these costs may increase closer to the departure date if changes are made, so we recommend contacting us as soon as possible.

 

Note: Certain travel arrangements (once airline tickets are issued or hotel stays during peak holiday periods) may not be changeable after a reservation has been made or paid in full, and any alteration request could incur a cancellation charge of up to 100 per cent of that part of the arrangements.

 

Please note that any changes requested within 42 days of travel will be treated according to our cancellation terms, which are 100% loss, unless otherwise advised that the holiday can be changed with any relevant fees applicable. If the change is possible, there will not be any reduction in the price you pay if your new travel arrangements are lower in cost than your original booking.

 

If you have amended your booking multiple times, we reserve the right to decline any further amendments and revert to our cancellation terms and conditions for your booking.

 

7 - If you’d like to cancel your booking

 

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:

 

The period before departure during which you notify us	Cancellation charge
Outside of 70 days from travel	Deposit only
69-57 days from travel	50 per cent of the holiday cost
56-43 days from travel	75 per cent of the holiday cost
Within 42 days of travel	100 per cent of the holiday cost

 

Note: In certain circumstances, you may be asked to pay the balance earlier due to our commitment to suppliers. Once this early payment has been made, it becomes non-refundable, overriding our standard cancellation policy.

 

8 - If we change or cancel your holiday

 

We may occasionally have to make changes or cancel your booking, and we reserve the right to do so at any time.

 

Changes: If we make a significant change to your holiday, we will inform you or your travel agent as soon as reasonably possible, if there is time before your departure. You will have the choice of accepting the change of accommodation, or you can take any alternative accommodation we can offer you (you will pay the increase in cost if the replacement is advertised at a higher price than your original booking, or receive a refund of the difference if it is less expensive), or a refund of the money you’ve paid to us. In some cases, we will also pay compensation (see below). These options don’t apply to minor changes.

 

Examples of minor changes include, but are not limited to: change of accommodation to another of the same or higher standard, temporary withdrawal of facilities, or seasonal unavailability of amenities.

 

Cancellation: We will not cancel your travel arrangements less than 2 weeks before your departure date, except for reasons of force majeure. If your holiday is cancelled, you can either have a refund of all monies paid or accept an offer of alternative accommodation of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).

 

Any amendment or cancellation fees you incur in terms of other arrangements you have made with other providers under separate contracts are not claimable from us. In some cases, we will pay compensation (see below).

 

Compensation: If we cancel or make a significant change, we will pay compensation as detailed below, except where the significant change or cancellation arises due to reasons of force majeure. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

 

Period before departure	The amount you will get from us per person
Outside of 70 days from travel	Nil
69-57 days from travel	GBP 20
56-43 days from travel	GBP 30
Inside 42 days	GBP 40

 

9 - Force Majeure

 

We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, and unavoidable technical problems with transport. No compensation, costs, expenses, or any other sums, including the cost of securing alternative accommodation, will be paid by us.

 

10 - Our responsibility for your booking

 

We must select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.

 

We also have no liability in the following situations:
i. Where the accommodation cannot be provided as booked due to circumstances beyond our control (see the Note in clause 8).
ii. Where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
iii. Where you incur any loss or damage that relates to any business activity.
iv. Where any loss or damage relates to any services which do not form part of our contract with you.

 

If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury.

 

11 - Behaviour

 

When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset, or distress to anyone else or property damage. Full cancellation charges will then apply, and no refund will be given.

 

Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) that may occur as a result of your stay being terminated.

 

Suppose you cause damage to the accommodation in which you are staying. In that case, you must fully reimburse the accommodation provider concerned for the cost of the damage before the end of your stay if the price has been established by then, or as soon as it has been established if later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

 

12 - Check-in and check-out

 

Check-in is usually allowed after 15:00 hrs on the first day. If you check in after midnight, your accommodation has been reserved for you from the previous day, and this counts as the first night of your stay. Check-out is generally at 10:00 hrs.

 

13 - Special Requests

 

Any special requests must be advised to us at the time of booking. If you have requests after your booking is made, please email customerservices@odysseystravel.co.uk.

 

Whilst every effort will be made by us (or the Supplier/Principal, where we are acting as an agent) to try and arrange your special requests, we cannot guarantee that they will be fulfilled. Failure to meet any special request will not be a breach of contract on our part unless the request has been confirmed explicitly by us.

 

Unless otherwise advised of complimentary transfers as part of your package, our holidays do not include transfers from airports, hotels, cruise ports, and vice versa. Transfers can be arranged at the time of booking or, if you wish to add these on after your booking has been made, please get in touch with our team on 020 3710 6952 or email customerservices@odysseystravel.co.uk

 

14 - Complaints

 

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and they will endeavour to put things right. Alternatively, please email customerservices@odysseystravel.co.uk with details of your concerns, and a member of our team will be in touch as soon as possible. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department, giving your booking reference and all other relevant information. Please keep your letter concise and to the point.

 

It is strongly recommended that you communicate any complaint to our team without delay and complete a report form whilst in resort. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort, and this may affect your rights under this contract.

 

Please bear in mind that we are only liable to compensate you in line with these booking conditions — in particular, clause 10 above makes clear that we should choose the accommodation provider with reasonable skill and care.

 

15. Curtailment

 

If you abandon or cut short any element of your holiday and/or return home early in circumstances where:
i) You have no reasonable cause for complaint about the standard of accommodation and/or the holiday services provided, or
ii) Any lack of conformity could reasonably have been remedied via the provision of alternative arrangements by Odysseys Travel.

 

Your decision to curtail will be deemed elective. No refunds will be payable for any unused elements of your holiday, and we will not be in a position to assist with any associated costs that you incur while making onward arrangements and/or returning home. We will, however, be happy to provide you with general assistance upon request. Depending on the circumstances, your travel insurance may offer cover for curtailment, and we suggest that any claim is made directly with them.

 

16 - Financial protection

 

We only provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements, such as accommodation only, this protection does not apply.

 

17 - Website Content

 

At Odysseys Travel, we make every effort to ensure the accuracy of our website and that the pricing is correct.

 

The ratings featured on our website are offered as a general guide and do not necessarily represent any official grading system. Actual standards may vary between hotels of the same grade in different countries and even in the same region. Other countries have different standards; a 5-star hotel in one country is not necessarily equivalent to a 5-star hotel in another country. We endeavour to provide photographs and illustrations that give the customer a depiction of the services offered. The purpose of these photographs and illustrations is to show you the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.

 

Odysseys Travel is not responsible for any limitations in facilities due to other hotel or ship guests or their activities. Hotels and ships may change facilities and property features without prior notification to Odysseys Travel. Images of room or cabin types do not necessarily represent the bed configuration of the room being purchased. The same applies to any room images, transfer pictures, car hire images, and images of attractions or things to do — these are provided for illustration purposes only and may not reflect the exact service, arrangement, or experience you will receive. The same applies to any room images, transfer pictures, car hire images, and photos of attractions or things to do — these are provided for illustration only and may not reflect the exact service or arrangement you receive. Also, there may be an additional charge for extra beds or cots.

 

If you have a special requirement, please inform us at the time of booking. We will forward any special requests to the supplier for consideration, but please note that we cannot guarantee them and they do not form part of our contract with you.

 

18 - Eligibility to Travel

 

As a UK tour operator, some of our hotel rates may not be available to non-UK citizens or expatriates living abroad. Therefore, when booking, you must advise us immediately if you hold a non-British passport, are a citizen of the country you are visiting, or are domiciled in another country. Failure to advise Odysseys Travel of your status may result in additional costs or cancellation charges, for which you would be liable.